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Hardware support packages
Essential
Basic coverage for businesses with minimal on-site requirements.
Includes:
- Remote hardware diagnostics
- Troubleshooting of performance and peripheral issues
- Collect and Repair/Replacement Service
- Warranty checks and vendor liaison recommendations
Not Included:
- On Site Repair
- Free Break/Fix Parts on non-warranty items
Managed
For businesses requiring occasional on-site support and ongoing hardware oversight.
Includes:
- Everything included in Essential, plus:
- On-site hardware support (limited allowance or discounted rate)
- Device setup and configuration assistance
- Coordination of repairs, including escalations to vendors and third-party suppliers
- Hardware lifecycle guidance (upgrade planning)
Complete
Full hardware lifecycle management with priority service.
Includes:
- Everything in Managed, plus:
- Priority on-site support and rapid response
- On-Site Break/Fix Repair and/or Replacement
- Device deployment coordination (new starters, replacements)
- Asset tracking and documentation
- Proactive hardware health checks
- Full vendor and warranty management