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Hardware support packages

Essential

Basic coverage for businesses with minimal on-site requirements.

Includes:

12

  •  Remote hardware diagnostics 
  • Troubleshooting of performance and peripheral issues 
  • Warranty checks and vendor liaison 
  • Repair/replacement recommendations

Not included:

15

  •  On-site visits 
  • Physical repairs 
  • Device installations

Managed

For businesses requiring occasional on-site support and ongoing hardware oversight.

Includes:

12

  •  Everything included in Essential, plus: 
  • On-site hardware support (limited allowance or discounted rate) 
  • Device setup and configuration assistance 
  • Coordination of repairs with third-party suppliers 
  • Hardware lifecycle guidance (upgrade planning)

Complete

Full hardware lifecycle management with priority service.

Includes:

12

  •  Everything in Managed, plus: 
  • Priority on-site support and rapid response 
  • Device deployment coordination (new starters, replacements) 
  • Asset tracking and documentation 
  • Proactive hardware health checks 
  • Full vendor and warranty management

Add a footnote if this applies to your business

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