VANTIS Solutions
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Technical Support Packages

Silver – Essential IT Support

Ideal for small teams (5–20 users) needing dependable day-to-day IT support.

Includes:

POA

  •  Unlimited remote helpdesk (phone, email, & ticket portal) 
  • Remote troubleshooting and user support 
  • Device monitoring with automated alerts 
  • Patch management (Windows & Microsoft Office) 
  • Basic endpoint protection (antivirus) 
  • Microsoft 365 administration (users, email, licensing) 
  • Printer, connectivity, and Office support

SLA:

  •  4-hour response for critical issues (Mon–Fri, 8 am–6 pm) 

Not included:

  • On-site support 
  • Backup solutions 
  • Advanced cybersecurity 
  • Hardware support (available separately)


Gold – Managed IT Support

Designed for growing SMEs (10–50 users) that need proactive management and stronger security.

Everything in Silver, plus:

POA

  •  24/7 proactive monitoring and performance optimisation 
  • Endpoint Detection & Response (EDR) security 
  • Backup monitoring and restore support 
  • Automated onboarding/offboarding 
  • Vendor and third-party management 
  • Monthly IT health checks and reporting 
  • Enhanced Microsoft 365 support (Teams, SharePoint, OneDrive) 
  • Limited on-site support (up to 2 hours/month included or discounted)

SLA:

  • 2-hour response for critical issues 

Most popular choice for SMEs.


Platinum – Secure Managed IT Support

For organisations requiring advanced security, compliance support and strategic IT guidance.

Everything in Gold, plus:

POA

  •  Managed Detection & Response (MDR) 
  • MFA enforcement and security policy management 
  • Phishing protection and threat monitoring 
  • Compliance support (Cyber Essentials, GDPR, ISO guidance) 
  • Priority SLA 
  • Quarterly IT strategy meetings (vCIO advisory) 
  • Disaster recovery planning and testing 
  • Vulnerability management and dark web monitoring 
  • Dedicated account manager

SLA:

  •  1-hour critical / 4-hour high priority 
  • Optional out-of-hours support available


Voucher Support

The team at Vantis understand the needs of smaller business and as an alternative to contracted IT Support Services Vantis Solutions also offer flexible non-contract support through the purchase of Support Vouchers. Our vouchers are based around support hours. However, unlike many voucher systems, our vouchers are called off in blocks of 30 minutes, providing a fairer support model. This system allows you to purchase support for the year, choosing as few or as many support hours as needed.

Most popular choice for Small Business.. Contact Us for more information.

POA

Hardware Support Plans (Add-On Service)

Hardware support is provided as a separate service layer, allowing businesses to scale support based on their physical infrastructure needs.

For more information, please refer to the Hardware Support page. Thank you

POA

Add a footnote if this applies to your business

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