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Technical Support Packages

Silver – Essential IT Support

Ideal for small teams (5–20 users) needing dependable day-to-day IT support.

Includes:

  • Remote helpdesk (phone, email, & ticket portal) 
  • Remote troubleshooting and user support 
  • Antivirus Support 
  • Patch management (Windows & Microsoft Office) 
  • Microsoft 365 administration (users, email, licensing) 
  • Printer, connectivity, and Office support

SLA:

  •  4-hour response for critical issues (Mon–Fri, 8 am–6 pm) 


Gold – Managed IT Support

Designed for growing SMEs (10–50 users) that need proactive management and stronger security.

Everything in Silver, plus:

  • Weekly On-Site visit by Field Engineer
  • System Monitoring 
  • Backup Management
  • Onboarding/Offboarding 
  • Vendor and third-party management 
  • Monthly IT health checks
  • Microsoft 365 support (Teams, SharePoint, OneDrive) 

SLA:

  • 2-hour response for critical issues (Mon–Fri)
  • Out-of-hours support available

Most popular choice for SMEs.


Platinum – Secure Managed IT Support

For organisations requiring advanced security, compliance support and strategic IT guidance.

Everything in Gold, plus:

  •  24/7 proactive monitoring and performance optimisation
  • MFA enforcement and security policy management 
  • Threat monitoring 
  • Compliance support 
  • Priority SLA 
  • Quarterly IT strategy meetings
  • Disaster recovery planning
  • Dedicated account manager

SLA:

  •  1-hour critical / 4-hour high priority (Mon–Fri) 
  • Out-of-hours support available


Token SupporT (Non contract)

At Vantis, we understand the needs of smaller businesses, and as an alternative to contracted IT Support Services, Vantis Solutions also offers flexible non-contract support through the purchase of Support tokens. Our tokens are based around call-outs, support hours and are called off in blocks of 60 minutes, providing a fair support model. This system allows you to purchase support for the year, choosing as few or as many support hours as required.

Most popular choice for Small Businesses.


Hardware Support Plans (Add-On Service)

Hardware support is provided as a separate service layer, allowing businesses to scale support based on their physical infrastructure needs.

For more information, please refer to the Hardware Support page. Thank you

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